Return / Refund Policy
All items are final sale.
We do not accept returns. We currently are only able to accept exchanges on items that are received damaged. We do not accept exchanges on items that do not fit or are no longer desired. Wearable products (beanies, baseball caps) are not returnable due to hygiene/health concerns.
We will happily exchange new, unworn/unused items if they are damaged upon receipt. These item(s) must be returned in original condition, without signs of wear, damage, alteration, or without tags (if present).
If a replacement is not available, a refund will be issued to the original method of payment. You’ll get an email when our team has processed your return/exchange so you know it’s on the way.
How to request an exchange or replacement:
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Email SwagSupport@icomamerica.com with your order number, the reason for your request, and photos of the damaged item(s) within 48 hours of the USPS or FedEx delivery confirmation.
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Our Customer Service team will respond within 24-48 business hours with instructions on how to process your request.
Shipping Policy
All Swag Store items are shipped from the beautiful Pacific Northwest in Washington state (98034). Orders are shipped within two (2) business days (Monday – Friday, 9am PST – 5pm PST) via USPS Ground Advantage or FedEx Ground with tracking.
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Icom America's Swag Store (Icom America) is not responsible for missing or stolen packages. If you are unable to locate your package, please visit USPS Missing Mail or FedEx File A Claim for further assistance.
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Exceptions apply, and delivery time is not guaranteed. Rates calculated during checkout may vary from the final shipping rates determined by USPS or FedEx.
Delivery times may vary, especially during peak periods.
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Track your order here:
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Order Cancellations
We can attempt to cancel an order, but there is no guarantee once the fulfillment process has started.
Warranty Support
Icom America is unable to process product warranty claims.
A manufacturer’s warranty is included with some of our products. Please contact the manufacturer for further instructions.